Delivery Service Notice
  • The purchase amount of each order is over HKD$500 or above(the net amount after using the discount code,Can enjoy Free Delivery Service (Only the single delivery address)。
  • The purchase amount of each order is over HKD$200 or above(the net amount after using the discount code),Can enjoy Free self-pickup service at pick up point。
  • The purchase amount of each order is under HKD$500 (the net amount after using the discount code),Need to pay the delivery service fee in HKD$70。
  • The purchase amount of each order is under HKD$200 (the net amount after using the discount code),Need to pay the fee of self-pickup service at pick up point in HKD$30。
     
Delivery area、Period and Deadline
  •  Normal delivery period: Monday to Saturday (10:00 am to 6:00 pm)
  • The deadline is before 2:00 pm every day
  • The courier company will call the customer to make an appointment before delivery

    Special delivery service in the following areas
    • Tung Chung (delivery every Tuesday, Thursday and Saturday 12:00 pm to 16:00 pm) 
      Ma Wan and Discovery Bay (delivery every Tuesday, Thursday and Saturday16:00 pm to 10:30 pm)
    • Airport, AsiaWorld-Expo , Cheung Chau, Peng Chau, Disney, Lamma Islandand any restricted areas and areas where trucks are not allowed to enter, logistics warehouses, transit warehouses, warehouses that need to wait in line for pick-up or delivery, and warehouses that need to pay gate fees or registration fees, temporarily do not provide delivery services.
    • Hong Kong Island Southeast/Sai Kung District and some remote areas in the New Territories do not provide delivery service during some days.Please contact our customer service officer for delivery details before checkout.,Stay tuned.
      Special delivery service
        • For the delivery addresses without elevator service, the delivery service is limited to the ground floor above the floor.
          • If you have any special delivery requirements, please list them in the "Special Delivery Requirements" column on the "Delivery Time" page of the payment process. The customer service will call you to make detailed arrangements and discuss feasibility.
            • After orders, if there is any change to the delivery address or the selected delivery time, please notify us immediately, in order to make arrangements.
              • Our home delivery service does not include moving goods to the house. Therefore, if the items in the house are damaged during the transportation, the company will not be liable or compensate for any loss or damage.

              Pick up at more than 500 pick-up location
                   Pick-up points include: Locker(EF Locker、Alfred Locker)、SF Service Center、Pick-up points in each district。 
              Pick-up point self-pickup procedure
              • The pick-up location is displayed on the checkout page
              • After the package arrives at the pick-up point, the customer will receive an SMS message sent by the courier, please follow the instructions to pick up the package at the selected location
              • If the goods are not picked up within 30 hours after the goods arrive in the Locker, the dispatcher will collect the goods at any time

              Special delivery arrangements for inclement weather
                  The delivery service will be postponed when the gale signal is hoisted, the red or black rainstorm warning is in effect, or the weather conditions that we judge to be unsafe for delivery. The company will contact you to change the delivery date.

              General matters
                  Mango Store supports multiple payment methods, including VISA card, MasterCard, American Express credit card, Paypal, Apple Pay, Google Pay. All orders will be settled in HKD.     
                  The Company reserves the right to amend the above terms and conditions at any time without prior notice.
                 In case of any dispute, The company's decision is the final decision.
                 If necessary, we will charge a fee of $0.50 per plastic bag in accordance with Hong Kong law.